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Service


How can I start using the service?

If you are using the service for the first time from an iOS/Android app:
After downloading the app, tap on "First-time Users" to start using the service straight away.

If you are using the service for the first time from a PC app:
Click on "Sign Up", on the top right of the AWA web site, to create a new account and start using the service. You can log in to the same account from any device, regardless of the method you use to start using the service.


What is the cost?

You can choose either a free plan or a paid plan.
Note that the free plan has restrictions on functionality and usage time.
For one month after initial registration under the paid plan, you can use all functions for free for a trial period.
*See here for plan details


Do I need to sign up?

No, you can use AWA services without sign-up. However, if you change your device, you can't continue with your saved data. To continue using your data when changing devices, we recommend signing up. You can sign up for an account by either (1) Facebook (2) Twitter (3) Email Address/Password by going to "Settings" > "Account" located at the menu iconメニューアイコン at the top of the page and select "SET UP".


How much is the connection fee?

It depends on the payment plan of the device you are using. Please contact your mobile carrier.


Where (region) can I access from?

You can access from anywhere. 


Where can I send my comments and requests?

iOS / Android

Please contact us by selecting “Settings” via the menu icon メニューアイコン at the top of the screen > "About">“Contact”.

PC

Please contact us by selecting “About this service” via the settings icon 歯車マーク at the bottom right of the screen > “Contact”.


Do I need an internet connection to listen to the music?

iOS / Android

With the Standard Plan, offline playback is available. It allows you to play selected music in an offline environment. *You must use it in an online environment once 7 days have passed since you started offline playback

PC

It’s required. The offline playback feature is not supported.


Why can't I find a specific artist or song?

We have copyright permissions for all songs that we offer on AWA. We do not provide songs that do not have copyright permissions. We are continuously working hard to get more artists to join so we can deliver more songs to our users.