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Plan


What kind of plans are available?

You can select from a complimentary plan and pay plans.
Users who register for a pay plan for the first time can enjoy the first month for free.
※The usual monthly charge of ¥960 will be incurred after the free trial period is over.

[Standard Plan]
Enjoy full functionality without time limits, including full playback, and offline playback which allows you to listen to music without transmitting.

Price: ¥960 (tax included)
Time Period: 1 month (from activation)/automatic monthly renewal

[Free Plan]
This plan allows you to use the app for free.
You can also enjoy on-demand playback and playlist creation without ads.
Enjoy up to 20 hours of playback per month with highlight playback.
Functions are limited, meaning full playback and offline playback are not available.

Note: As of 11/6/2016 (Sun), the Lite Plan is no longer available.


What is a trial period?

It is the time during which you can use all of the same features as the Standard Plan for free.


How can I verify the plan I have?

iOS / Android

You can check through “Settings” via the icon menu メニューアイコン at the top of the screen > “Account”.

PC

You can check through “Settings” via the settings icon 歯車マーク at the bottom right of the screen.


How do I register for the Standard plan?

iOS / Android

To register for the Standard plan, follow the process below:

  1. From the menu icon メニューアイコン on the top of the screen, select "Settings" > "Account"
  2. Tap on "Register for Standard Plan"


PC

  1. Click on "Settings" on the bottom right of the screen.
  2. Tap on "Register for Standard Plan"
  3. Follow the instructions on the Web page to change your plan.

Web

  1. From Plan Status on your account page, click on "Register for Standard Plan" or "Start Free Trial (for first-time users)"
  2. Enter your payment method, and click on "Register for Standard Plan"

*We currently accept the following credit cards: VISA、Master Card、American Express.
*If you are using a pre-paid card, or a credit card that has been used in the past for the free trial period, you will not be able to sign up for the first-time user free trial, even if you are making your first purchase.


How can I cancel my current plan?

To cancel a paid plan, please complete the following steps at least 24 hours before the current paid period is set to expire.
*Please be aware that automatic billing will still continue even if the app is uninstalled.



iOS

  1. From your iPhone open the "App Store".
  2. Scroll down to the bottom of the "Featured" tab, and tap Apple ID.
  3. Tap "View Apple ID", and under "SUBSCRIPTIONS" select "Manage".
  4. Tap "AWA Music", and turn off Automatic Renewal.

*From this screen, users can confirm the automatic renewal date or make changes to the the payment period.
*Checking the automatic renewal date or cancellation/setting automatic renewal can also be done through iTunes.

For more detailed information, please check the following Apple support page: https://support.apple.com/en-us/HT202039


Android

  1. Activate the “Google Play” App on your Android.
  2. Select “Play Store” → ”MyApp” → ”Subscriptions” tab
  3. Select “AWA” and tap “Cancel”

For more detailed information, please check the following Google support page:

 https://support.google.com/googleplay/answer/7018481
*Please be aware that your subscription won’t be canceled by uninstalling this app.

PC

  1. Click on "settings" on the settings icon 歯車マーク found on the lower right of the screen.
  2. Click on "See plan details."
  3. Please follow the procedure listed on the web page to cancel.

Web

  1. Click on "view details" from plan status on the account page.
  2. Click "Cancel periodic billing."
  3. Please confirm the cautions listed and follow the procedure listed to cancel.

*Cancellation will not be completed until the "cancel" button on the final page has been clicked.
*After canceling, please confirm that an end date is listed on the plan status page.


What is the difference between "Standard" and "Trial (Standard)"?

"Standard"
This status indicates users who have subscribed to the Standard plan.

"Trial (Standard)"
This status applies to promotional campaigns, etc.
During the trial period users can access the same features that are available in the Standard plan.
*Once the trial period is over it will become a Free plan.


I had a pay plan but it automatically changed to the Free Plan

If you have applied for the Paid plan, but find that you are still on the Free plan without your consent, then you may have logged in to a different account, so please contact us using the enquiry form in the application.


If I change devices do I need to sign up for the monthly subscription again?

If you already signed up for a pay plan (Standard Plan and Lite Plan), there’s no need to sign up again even if you've upgraded your device. As long as you log in with the account you set up on your previous device, you can transfer the billed account.


I am unable to upgrade to the Standard plan

iOS

Please try the following methods.

① Sign out of the App Store, and then sign in again

  1. Tap on AppleID displayed at the bottom of the "Featured" tab in the App Store app
  2. Tap on "Sign Out" and then sign in again by the same procedure
  3. Check if you are able to upgrade to the Standard plan

② If you have purchased the Standard plan in the past, repurchase it via the AppleID subscription management screen

  1. Tap on AppleID at bottom of "Featured" tab in App Store app
  2. Tap on "View AppleID"
  3. Tap on "Subscriptions"
  4. Tap on the AWA app displayed at the bottom of the "Expired" section, and purchase the Standard plan

③ Check if your AppleID has a valid payment method set

  1. Tap on AppleID at the bottom of "Featured" in the App Store app
  2. Tap on "View AppleID"
  3. Tap on "Payment Information"
  4. Set up a valid payment method again, and check once more if you are able to upgrade to the Standard plan

④ Uninstall AWA, and then install it again via the App Store

  1. Uninstall the AWA app from your device
  2. Tap on AppleID displayed at the bottom of the "Featured" tab on the App Store app, and sign out of your signed in AppleID
  3. Sign in with your billed AppleID again
  4. Search for AWA on the App Store search tab, and install it again
  5. Check if you are able to upgrade to the Standard plan

⑤ If you are unable to make the purchase by trying methods 1 - 4 above, please contact us.

For details on how to contact us, see here